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These Terms of Use (Live Ears) are legal agreement between you and Live Ears, and govern your use of this Website either as a visitor, customer (registered user) or content contributor.

By accessing and using this website in any way, you agree to be bound by these terms. If you do not agree will all the stated terms, do not use or post information on this website in any manner.

Modification to these Terms
Live Ears may periodically change, modify, update, add, or remove portions of these terms at any time. Please refer to this section for any changes within the future. Your continued use of this Website - following the posting of any changes, will signify your compliance with those changes.

Changes to this Website
In an effort to continually improve this Website, we may add additional services or make changes to existing services. In the event that Live Ears makes such changes, these Terms shall apply to the new services and to any changes to existing services.


Unless otherwise stated, all prices are exclusive of VAT within the UK. We reserve the right to adjust prices, goods and special offers at our discretion.

Custom Charges and Taxes

Live Ears are NOT responsible for any custom charges incurred for monitors returned for repair, ear impressions or any other items sent to Live Ears. If any additional charges are invoiced to Live Ears will invoice the customer for the appropriate amount and any work will not be carried out until the additional charges have been paid.

User Conduct & Personal Information

For certain pages of this Website, you will be asked to provide information about yourself – this includes: first name, e-mail address, password, city or postal code. You are responsible for maintaining the confidentiality of your account information – including your password, and for any and all activity that occurs under your account. In addition, you must agree to notify Live Ears immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Live Ears or any other Website user or visitor to this website due to the use of your Live Ears ID, password, or account by another person. You may not use anyone else’s Live Ears ID, password, or account at any time without the direct permission and consent of the holder of that Live Ears ID, password or account. Live Ears cannot and will not be held liable for any loss or damage arising from your failure to comply with these obligations.

Privacy Policy

Live Ears do not store credit card details, nor do we share customer details with any third parties.

Live Ears respects your desire for privacy and takes care to protect the credentials you provide us. By using this Website, you are consenting to the terms of our Privacy Policy.

Live Ears has security measures to protect the loss, misuse and alteration of information under Live Ears control.

Third Party Websites and Services

To provide you with comprehensive and useful resources, this Website may contain links to third-party websites, which are not under the control of Live Ears. Live Ears is not responsible for the content of or products provided by any liked site or any external link contained in a linked site, or any changes or updates to such sites. Live Ears is providing these links to you only as a convenience, and the inclusion of any link does not imply that Live Ears endorses, guarantees, or accepts any responsibility for the products or content on such a third-party website.

In connection with your use of this Website, you may be made aware of services, products, offers and promotions provided by third parties - and not by Live Ears. If you decide to use third-party services or products, you are responsible for understanding the terms and conditions governing any third-party service of product. You also agree that the third party – and not Live Ears, is responsible for the performance of the third party services or products.

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